- All returns must be authorized by Fog Off, LLC, and require return authorization. Contact us here for a return authorization number.
- Returns based on a factory defect may be accepted even if the item has been used, as long as it can be determined that the defect was the result of a manufacturing issue. If you are returning an item with a manufacturer’s defect, Fog Off LLC reserves the right to decide if replacement is warranted.
- Returns must be postmarked within 30 days of return authorization issue date; otherwise the return will not be eligible for credit. Items must be returned in their original condition, including all packaging (if applicable).
- Shipping charges will not be refunded unless the merchandise is defective or was shipped incorrectly. Items will be subject to return shipping charges. Unopened product returned after 30 days will be subject to a restocking fee of up to 25%.
- Custom orders may not be returned unless the merchandise is defective or we made an error when making the custom order product.
Please send any returns to this address:
Fog Off LLC, 2625 Denison Drive, CMURC Desk 3, Mount Pleasant, MI 48858